*UPDATE** I can’t even begin to express how ridiculous you sound if you believe that only someone with suspicious motives could possibly not like your app. The constant “blame the customer” theme is getting old and is entirely unprofessional. And no, I won’t be contacting your customer support, because like I said in my last edit, I have no desire to use your app any longer, thanks to this sort of response. With so many other apps out there, I don’t have to either.
I’d encourage any one else thinking about using this app to think twice. It seems we all need personal training, educational videos, and condescending support in order to use properly 🙄. (7/20/2018)
I was so excited to get outside and start snapping some pics, but *every single photo* took forever to load, to save, and at best only found my plant half the time. I tried zooming in, zooming out, different angles, and finally just called it quits. The drain on my battery seemed pretty fast too.
To be fair, I wanted to identify plants while abroad, so maybe this will work better for folks in the States. For me it was a waste of $4 ¯\_(ツ)_/¯
I’d also add that I find all the “support” replies that I’ve read here pretty condescending.
Edit: I originally rated PlantSnap at 2 stars due to the difficulty of use, lag time of the app, and battery drain, but I have now lowered my rating to a 1 Star since their customer service leaves much to be desired. Blaming the customer by saying, “it takes much less time for us to help you than it does for you to jump to conclusions and rush to the reviews section” is not the way to fix the problem. FYI, I did watch the videos you sent and I did try different angles and lighting (as I already pointed out). It just wouldn’t work and the app was very slow! Also, I did not “rush to the comment section”. Your app wouldn’t stop with it’s annoying pop-ups asking me to rate it in the App Store...so I did.
I’m happy that you seem to have this massive success rate (although it doesn’t seem to be the case reading through the comments), but *I am not one of those successes*. If your app is so difficult that we all need numerous training videos and online support in order to use it, maybe it’s not the user who’s to blame.
At this point my user experience has left such a bad taste in my mouth, I doubt I’ll be giving your app a second look.